Refund policy

Return & Refund Policy

Last updated: July 10, 2026

Thank you for shopping with The Sack Pack.

Due to the nature of our products, we do not accept returns or exchanges for any soaps or other personal care products once they have been delivered.

Hygiene & Cosmetic Products

Our products are personal hygiene and cosmetic items. To protect the health and safety of all customers, we cannot accept returns, exchanges, or refunds for products that have been opened, unsealed, handled, or used.

Because we cannot verify whether a returned cosmetic product has been stored or handled appropriately after delivery, returned products cannot be resold.

Incorrect or Damaged Orders

If you receive:

the wrong product;
a product that was damaged during shipping; or
a product with a manufacturing defect,

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

your order number;
a description of the issue; and
clear photographs of the product and its packaging.

After reviewing your claim, we may, at our discretion, provide a replacement or refund where appropriate.

Lost Shipments

If your order is lost in transit, please contact us. We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled.

If you have any questions regarding your order or this Return & Refund Policy, please contact us:

The Sack Pack
Email: office@thesackpack.com

Thank you for your understanding and for helping us maintain the highest hygiene and quality standards for every customer.