Shipping policy

Shipping Policy

Last updated: July 10, 2026

Thank you for choosing The Sack Pack. We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed during weekends or public holidays will be processed on the next business day.

In certain cases, we may contact you to request additional information to verify your order before dispatch. This helps us prevent fraud, ensure accurate delivery details, and provide the best possible service. Processing may be delayed until the requested information has been received.

Delivery Times

Bulgaria

Estimated delivery time is up to 3 business days after your order has been dispatched.

European Union

Estimated delivery time is up to 7 business days for most European countries after dispatch.

Delivery times may vary depending on your location, local courier services, customs procedures (where applicable), weather conditions, or other circumstances beyond our control.

Shipping Partners

Orders within Bulgaria are delivered by trusted local courier services.

Orders across Europe are shipped using leading international and local courier partners to ensure reliable and efficient delivery.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided and the shipment is returned to us, additional shipping charges may apply before the order can be resent.

Lost or Delayed Shipments

While we work with reliable shipping partners, delivery times are estimates and cannot be guaranteed.

The Sack Pack is not responsible for delays caused by:

  • courier companies;
  • customs inspections;
  • severe weather;
  • force majeure events; or
  • other circumstances beyond our reasonable control.

If you believe your shipment has been lost, please contact us and we will work with the courier to investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

SACK PACK LTD.
Bogomilovo 6065, Second Ridge Area
Bulgaria

Email: office@thesackpack.com