Terms of service
Terms of Service
Last updated: July 10, 2026
Welcome to The Sack Pack. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or purchase our products.
1. Company Information
The Sack Pack is operated by:
SACK PACK LTD.
Bogomilovo 6065, Second Ridge Area
Bulgaria
Email: office@thesackpack.com
2. Eligibility
By placing an order, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You are legally capable of entering into a binding agreement.
3. Products
We strive to display our products as accurately as possible. However, due to differences in screens and lighting, product colours and appearance may vary slightly.
Because our soaps are handcrafted, minor variations in colour, texture, weight, shape, or scent are natural and do not constitute defects.
All product descriptions, ingredients, and pricing may be updated at any time without prior notice.
4. Cosmetic Products
Our products are cosmetic products intended for external use only.
Customers are responsible for:
- Reading the ingredient list before use.
- Checking for known allergies or sensitivities.
- Discontinuing use if irritation occurs.
Our products are not intended to diagnose, treat, cure, or prevent any disease and should not be considered medical products.
5. Pricing
All prices are displayed in the currency shown at checkout.
Applicable taxes are included or calculated during checkout where required by law.
We reserve the right to correct pricing errors and cancel orders affected by obvious pricing mistakes.
6. Orders
We reserve the right to refuse or cancel any order for reasons including, but not limited to:
- suspected fraud;
- inaccurate customer information;
- product availability;
- pricing errors;
- legal or regulatory requirements.
If payment has already been processed, any cancelled order will be refunded.
7. Payment
Payment must be successfully completed before an order is processed.
We use trusted third-party payment providers. We do not store complete payment card information.
8. Shipping
Estimated delivery times are provided for convenience only and are not guaranteed.
We are not responsible for delays caused by:
- shipping carriers;
- customs authorities;
- weather conditions;
- force majeure events;
- incorrect shipping information provided by the customer.
Risk of loss passes to the customer upon delivery.
9. Returns & Refunds
Our Return & Refund Policy forms part of these Terms.
Due to the hygienic nature of cosmetic products, opened or handled products cannot be returned unless required by applicable law or where the product is defective or incorrectly supplied.
10. Intellectual Property
All content on this website, including:
- logos;
- product names;
- photographs;
- graphics;
- videos;
- text;
- packaging designs; and
- branding,
is the property of The Sack Pack or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.
11. Acceptable Use
You agree not to:
- use the website for unlawful purposes;
- interfere with website security;
- upload malicious software;
- attempt unauthorized access to our systems;
- copy or scrape website content.
12. Disclaimer
Our products are intended for cosmetic purposes only.
Individual experiences may vary.
To the fullest extent permitted by law, The Sack Pack makes no guarantees regarding individual results from using our products.
13. Limitation of Liability
To the maximum extent permitted by applicable law, The Sack Pack shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such limitation is prohibited by law.
14. Privacy
Your personal information is processed in accordance with our Privacy Policy.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Bulgaria.
Where mandatory consumer protection laws apply in your country of residence within the European Union, those rights remain unaffected.
16. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on our website, together with the date of the latest revision.
Continued use of the website after changes constitutes acceptance of the updated Terms.
17. Contact
If you have any questions regarding these Terms of Service, please contact us:
SACK PACK LTD.
Bogomilovo 6065, Second Ridge Area
Bulgaria
Email: office@thesackpack.com